Welcome to Run Walk Shop’s FAQ section! We’re here to provide quick answers to your most common questions about our premium performance footwear, delivery services, and more. Whether you’re a competitive athlete, weekend hiker, or daily walker, we’ve got you covered.

Product Information

What types of footwear do you specialize in?
We specialize in high-performance footwear for various activities including running (road and trail), hiking, walking, soccer, track & field, and casual wear. Our menu includes: Boots, Casual shoes, Cross Country, Hiking, Racing Flats, Running shoes, Sandals, Soccer cleats, Track Spikes, Trail shoes, and Walking shoes.
Which brands do you carry?
We partner with top performance footwear brands including Hoka, Brooks, Altra, and Adidas, bringing you the latest technology in athletic footwear.
How do I choose the right shoe for my activity?
Our product descriptions include detailed information about each shoe’s intended use. For running shoes, we specify whether they’re designed for road running, trail running, or racing. If you need further assistance, please contact our customer service team at [email protected].

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track your order history, save your shipping information for faster checkout, and receive exclusive offers.
How can I check my order status?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also log into your account (if you created one) to view your order status.

Shipping & Delivery

Where do you ship?
We ship worldwide, excluding some Asian and remote areas. If you’re unsure whether we deliver to your location, please contact us before placing your order.
What are my shipping options?
We offer two shipping methods:
Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
Free Shipping: Available on orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
We carefully prepare and inspect all orders within 1-2 business days before dispatch. You’ll receive a notification when your order ships.
Can I track my order?
Yes! All shipments come with tracking information. For Standard Shipping via DHL/FedEx, you’ll get detailed, real-time tracking. EMS shipments also include tracking, though updates may be less frequent.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be in new, unworn condition with original packaging. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long do refunds take?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method.

Customer Service

How can I contact customer service?
Our team is always ready to help! Email us at [email protected] with any questions about products, orders, or deliveries.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm EST. We strive to respond to all emails within 24 business hours.

Didn’t find the answer you’re looking for? Don’t hesitate to reach out to our friendly customer service team at [email protected]. At Run Walk Shop, we’re committed to helping you find your perfect performance footwear and getting it to you quickly, wherever your journey takes you!