At Run Walk Shop, we’re committed to delivering your performance footwear quickly and ensuring your complete satisfaction with every purchase. Whether you’re training for a marathon, hitting the trails, or just walking for fitness, we’ve got your footwear needs covered.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipping

Free Shipping – Orders Over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after shipping

Note: Delivery times may vary slightly during peak seasons or due to customs processing for international orders.

International Shipping

We ship worldwide (excluding some Asian countries and remote areas). International customers are responsible for any customs duties or taxes that may apply.

Returns & Exchanges

We want you to be completely satisfied with your performance footwear. If you need to return or exchange any item, our straightforward process ensures a smooth experience for our active lifestyle customers.

Our Return Policy

You may return most unworn, unwashed items in original condition with tags attached within 15 days of delivery for a refund or exchange.

Non-Returnable Items:

For hygiene and safety reasons, we cannot accept returns on:

  • Worn footwear (including running shoes, hiking boots, and cleats)
  • Customized or special order items
  • Clearance merchandise marked “final sale”
  • Intimate apparel or accessories

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Run Walk Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Product Details:
– Product Name: [e.g., Trail Running Shoes]
– Size: [Your Size]
– Reason for Return: [Fit/Quality/Other]
– Preferred Resolution: [Refund/Exchange for Size ___]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Items

Once approved, securely package the items in their original box with all tags and packaging materials. Include a copy of your order confirmation or packing slip.

Step 3: Ship Your Return

Send your return package to:

Run Walk Shop Returns
6045 Camelot Court
Montgomery, US 36117

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Exchange Process

For size exchanges on running shoes, hiking boots, or other athletic footwear:

  • Follow the standard return process above
  • Clearly indicate your desired replacement size in your request
  • We’ll ship your new item once we receive the original
  • No additional shipping charges for size exchanges within the same product line

Performance Footwear Note:

Due to the technical nature of our products (including track spikes, soccer cleats, and racing flats), we recommend consulting our sizing guides or customer service team before ordering to ensure proper fit.

Damaged or Defective Items

If you receive damaged or defective performance footwear (including manufacturing flaws in boots, sandals, or trail shoes):

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll provide a prepaid return label and expedite your replacement

International Returns

For customers outside the U.S. (excluding some Asian and remote areas):

  • All return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable
  • Customs/duties fees cannot be refunded

Need Help?

For any questions about our shipping or returns policy for running, hiking, or walking shoes, please contact our customer service team at [email protected].

Happy trails from the Run Walk Shop team!